Thank you for visiting our FAQ section. Here you will find answers to general questions. Please feel free to email us or call us if you have more questions!
Q. How long will our Candle Bars last?
A. Scentsy Candle bars will last a minimum of 50 – 80 hours. It depends on the strength of the fragrance and how strong you personally like your scents. Open Windows, humidifiers, and house fans may alter the time the scents last.
Q. What kind of wax is used when making our Candle Bars?
A. Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that held the scents. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax – the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non smelling wax that you dispose of and replace with a new Scentsy candle bar. No wick, no match, no flame, no soot, no smoke, and no wax evaporation!
Q. What is food grade petroleum wax?
A. Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.
Q. What type of oil does Scentsy use in their candles?
A. Scentsy uses key fragrance oil which is the highest grade of oil before processing.
Q. Do I use a whole candle bar at a time?
A. One Scentsy Candle Bar comes in a clam shell with six break-a-part cubes. Choose your favorite candle bar scent, break off one or two cubes and place in our warmer. Next turn on your warmer…relax and enjoy. You can add more cubes as time goes on or can switch out to enjoy another scent.
Q. How hot does the wax get when warmed?
A. The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone since we use a low watt light bulb.
Q. How do I clean the wax out of the warmer?
A. While the wax is warmed you can pour it out into a disposable container, back into its original container, or simply wipe the warmer with some paper towels. You may also place the warmer lid in the freezer for 5-10 minimum and the wax should easily slide out.
Q. What wattage of light bulb does the warmer use?
A. A standard 25 watt, small based light bulb. Every new warmer comes with its own light bulb. Our Plug In Warmers uses a standard 15 watt nightlight bulb.
Q. How much is shipping?
A. Shipping is always free for home, basket and book parties with $150 or more in total retail sales. Direct ship orders to individual customers add 10%. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states.
Q. How long until delivery?
A. Approximately 2 to 3 weeks from when the party closes or an order is placed.
Q. Can I sell online?
A.Yes. Independent Consultants can sell Scentsy products online via their online Scentsy replicated website. All online advertising must first be approved by the home office.
Q. Can I sell on eBay?
A. No. In order to maintain the quality and integrity of Scentsy products, Scentsy Independent Consultants are prohibited from selling on eBay or any other auction type website.
Q. Can I make my own personal website?
A. Yes! Scentsy Independent Consultants can make their own website, however all independent websites must be approved by the home office. You will have access to the Policy and Procedures once you become a consultant. There are specific details here for you to follow when creating a site.
Q. Can I sell at fairs and events?
A.Yes! Scentsy Independent Consultants are allowed to sell at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours. Policy is only one Scentsy consultant per event, the first to register and pay for the event.
Q. Are there any monthly or quarterly sales requirements?
A. The policy to remain an active consultant you must place at least one $150, or more, order in a quarter. Every time you place a qualifying $150 or more order, the quarter is rest.
Q. Are there any requirements to earn commissions on my team?
A. To earn commissions on your team, you must be a Lead Consultant and sell a minimum of $500, per month, in personal retail volume to qualify.
A Lead Consultant is a person who has $500 in monthly personal retail sales, $1000 in Group Wholesale Volume in a month and one active frontline Scentsy Consultant.
Q. Are we required to pay for any of the Host Rewards?
A. A $5 Host Rewards Fee – Party Fee can be paid either by the Host or the Consultant. Many Consultants use this as a thank you gift for the Host and pay the fee themselves.
Q. How much is a Scentsy Starter Kit?
A. Scentsy Starter Kits are $99 plus shipping and handling. Your Starter kit contains all 80+ scent samples, catalogs, order forms, business cards, and everything you will need to start your successful Scentsy business. This also includes your website for the first three months.
Q. How long does it take to get my Scentsy Starter Kit?
A. Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.
Q. Is the Consultant Scent of the Month Kit a required purchase?
A. No. We are never required to buy products. Scentsy does offer an “Opt In” Scent of the Month Kit and a Warmer of the Month Kit to its consultants. These kits are offered at a substantial discount price to help grow your business.
Q. Who do customers write their checks to? Scentsy or the Consultant?
A. Checks need to be made out to the Consultant as we submit party orders online. At home parties, you as the consultant, may ask the guests to write their checks out to the Hostess, and then the Hostess writes one check out to you the consultant. For customers paying by check, payment is made using the Consultant’s credit card or a debit card after the customer’s checks clear. Scentsy does not charge consultants to process credit cards, and accepts VISA, MC, AMEX, and Discover.
Q. Can Host carry or save their Host benefits for later use?
A. No. Host must use their 1/2 price and free products earned at the time they submit their party or they will lose their benefits. They do not carry over.
Q. Are Consultants allowed to purchase products at a discount and if so, what is the discount?
A. As a Scentsy Independent Consultant, we pay for our product up front and then are issued our commission on the 10th of each month in the form of a paper check. If you are a new consultant, you would enter the order or party and earn your commission when they issue checks the following month.
Q. When are commission checks issued?
A. Scentsy post commissions amounts in our work station on the tenth of the month. The commission checks are mailed out on the 10th of each month. Your check does have to be at least $30 or they will hold it till the next month or until your commission reaches $30.
Q. Does Scentsy ship to APOs and FPOs?
A. Presently, Scentsy does not ship to APOs or FPOs, because UPS does not deliver to these.